Patient Services Advocate II

US-CA-Los Angeles
Job ID
2017-5337
Category
Customer Service

Overview

Functions as an AltaMed ambassador, is welcoming and attentive to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. Also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem solving skills.

Responsibilities


  1. Responsible for greeting and verifying the purpose for the patient’s visit in order to determine patient priority.

  2. Responsible for inputting all information into AltaMed’s practice management system.   

  3. Responsible for verifying eligibility as well as performing financial screenings.

  4. Responsible for monitoring patient wait times and proactively communicating with patients regarding their status during the visit.

  5. Responsible for scheduling appointments.

  6. Responsible for reviewing and preparing charts in advance of the visit.

  7. Responsible for telephone management and ensuring that all calls are answered and resolved as expected.

  8. Responsible for communicating with the patient care team, which can include but is not limited to the medical assistants, providers and other team members to ensure that the patient experiences a seamless transition between hand-offs and to ensure all patient needs are met.

  9. Responsible for the collection of patient co-pays and payments, as well as the daily reconciliation of their collections.

  10. Responsible for monitoring waiting rooms and ensures that waiting areas are kept clean.

  11. Perform other related duties as assigned.

Qualifications


  1. High School diploma or equivalent required.

  2. Minimum of 1 year experience required as a customer service agent, greeter, or receptionist-type role; 1½ - 2 years preferred.

  3. CPR/First Aid certificate required.

  4. Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred.

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