Patient Services Advocate III

US-CA-Los Angeles
Job ID
2017-5607
Category
Customer Service

Overview

Functions as an AltaMed ambassador, is welcoming and attentive to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. Functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem solving skills. Also assists in achieving department goals and objectives by providing support and guidance to the PSA team as a mentor and trainer.

Responsibilities

  1. Responsible for greeting and verifying the purpose for the patient’s visit in order to determine patient priority.
  2. Responsible for inputting all information into AltaMed’s practice management system.   
  3. Responsible for verifying eligibility as well as performing financial screenings.;
  4. Responsible for assisting in managing overall patient flow, monitoring patient wait times and communicating with patients and team lead as appropriate.
  5. Responsible for scheduling appointments.
  6. Responsible for reviewing and preparing charts in advance of the visit.
  7. Responsible for assisting in overall telephone management and ensuring that all calls are answered and resolved as expected.
  8. Responsible for communicating with the patient care team, which can include but is not limited to the medical assistants, providers and other team members to ensure that the patient experiences a seamless transition between hand-offs and to ensure all patient needs are met.
  9. Responsible for the collection of patient co-pays and payments, as well as the daily reconciliation of their collections.  Responsibilities also include the batching and balancing of department collections.
  10. Responsible for assisting in effectively resolving issues.
  11. Function as a system superuser for AltaMed’s practice management system.
  12. Responsible for assisting with the management of provider templates within the practice management systems.
  13. Responsible for assisting in producing daily, weekly and/or monthly production and management reports.
  14. Responsible for assisting in the training and development of new and/or existing P.S.A. staff as needed.
  15. Perform other related duties as assigned.

Qualifications

  1. High School diploma or equivalent required.
  2. Minimum of 2 years experience required as a customer service agent, greeter, or receptionist-type role; 2½ - 3 years experience preferred. Prior experience as a “lead” strongly preferred.
  3. CPR/First Aid certificate required.
  4. Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred.

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