Under the direction of the Director, Voice of the Customer, the Patient Experience Analyst is responsible for providing supportive services to managed care contracts and staff model clinical services. The Analyst is responsible for conducting root cause analysis, researching process improvement techniques, and working with operations staff, providers, and leadership to define and enhance existing processes in order to improve patient experience. The Analyst will collect data, analyze workflow, evaluate, and report for both internal reporting purposes and external entities. The Analyst will assist the Patient Experience department with identifying patient satisfaction trends, support improvement projects and initiatives, measure, monitor and evaluate interventions as needed. The Analyst will review evidence based literature and best practices, communicate findings to Patient Experience Leadership and key stakeholders.