• Transportation Dispatcher

    Location US-CA-Los Angeles
    Job ID
    2018-6444
    Category
    Facilities
  • Overview

    Responsible for transportation service; receiving incoming pick-up calls; making outgoing calls; coordination of daily transporting of AltaMed clients and patients. Assist with other transportation vendors (e.g. Agape) by facilitating information and back-up service when/if possible. Duties include, but are not limited to, scheduling, routing, record keeping, and auditing to ensure compliance of AltaMed’s policies and procedures. Responsible for training and supervising the Assistant Dispatcher to ensure compliance of program deadlines.

    Responsibilities

    1. Receives incoming pick-up calls. Makes outgoing calls to clients to alert them of driver’s arrival time.
    2. Schedules AltaMed clients and patients for transportation services.
    3. Coordinates daily transportation services for AltaMed clients and patients to and from scheduled destinations. Ensures a smooth delivery of service by problem solving and coordination with the Lead Drivers.
    4. Coordination with SBC for transporting of specialized medical appointments to and from patients home to various medical sites.
    5. Assist with other transportation vendors (e.g. Agape) by facilitating information and back-up service when/if possible.
    6. Daily logging of all trips provided by AltaMed transportation for billing purposes and coordinating with clerical for invoicing.
    7. Monitoring of driver daily logs to ensure compliance.
    8. Monitors usage of gas credit cards by ensuring sign in/out; issues keys out to all drivers.
    9. Training and supervision of Assistant Dispatcher to ensure compliance with all program deadlines.

    Qualifications

    1. Minimum three to five years experience in health care field to similar work.
    2. High School Diploma or GED required.

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