• Medical Assistant, III

    Location US-CA-South Gate
    Job ID
    Clinical Services
  • Overview

    Functions as an AltaMed ambassador, is welcoming and attentive to the needs of all patients and creates a positive patient experience by managing expectations while demonstrating compassion and respect. The M.A. III will assist in the provision of direct patient care by performing routine patient care procedures and technical/clerical support services in the clinical setting. He/She will perform this role by building relationships with patients, listening to them and gaining their trust. He/She will also demonstrate compassion and respect and will be proactive in managing patient’s expectations. In addition, the M.A. III will function as an Electronic Health Record (EHR) Super User and will perform more administrative responsibilities that include providing feedback on Back Office processes to the Clinic Management; will serve as a role model for “Care in Action”. Will also assist in achieving department goals and objectives by providing support and guidance to the M.A. team as a mentor and trainer.


    1. Perform patient intake (i.e. vitals, chief complaints).

    2. Perform all requested orders (i.e. vaccines, medication administration, labs, CLIA Waive Test, Hearing, Vision, etc.) in order to prepare for provider visit.

    3. Document intake into EHR (for all specialties) and function as a system superuser for AltaMed’s EHR.

    4. Makes rounds and manages patient flows in back and front offices.

    5. Ensures patient care areas clean and stocked, including supply, medicine, and vaccine inventories/logs.

    6. Function as a patient advocate by ensuring patient concerns are resolved and/or addressed in a timely manner.

    7. Responsible for assisting in the training and development of new and/or existing staff as needed; includes completing random chart audits.

    8. Responsible for providing feedback regarding back office procedures to all clinic management regarding improvements in patient/work flow.

    9. Responsible for participating in interviews and selection process for M.A. I & II as needed; includes providing performance-based feedback for existing staff.

    10. Performs other related duties as assigned.

     Addendum for Assistant, Medical IIIs working with Hierarchical Condition Category Coding:

    Skills and Abilities


    1. Understand and retain the HCC information.

    2. Motivated to retrieve the medical records.

    3. Organizational skills to keep track and then disseminate the information to various sites. 

    4. Ability to learn common HCC diagnoses and the types of medical records are needed. 


    Additional Duties and Responsibilities

    1. Travel between clinics wherever the provider is working.

    2. Preview provider schedule; retrieve targeted medical records needed to allow provider to document patient’s HCC diagnoses before appointment date.

    3. Gather targeted medical records for other providers to support them in their HCC documentation.

    4. Track all medical records requested and obtained.

    5. Tally, track and record HCC diagnoses that should be captured based on the medical records - e.g. calcification of aorta, pulmonary hypertension.

    6. Send medical record(s) obtained as well as the HCC diagnoses information to the site administrators 1-2 days before the office visit.

    7. Send weekly spread sheet with names of patients and the HCC diagnoses to the Managed Care Department so the charts can be monitored for completion of documentation.

    8. Develop a better and more trusting relationship with the outside facilities that will allow for quicker response and avoidance of redundant phone calls


    1. Medical Assistant certificate along with a high school diploma or equivalent required.

    2. CPR/First Aid certificate required.

    3. A minimum of 3 years experience as a back office Medical Assistant required; 4 years preferred. Prior experience as a “lead” or “first line supervisor” strongly preferred.

    4. Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred.


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