• Clinic Administrator, II

    Location US-CA-Los Angeles
    Job ID
    2018-6552
    Category
    Management
  • Overview

    This position is responsible for the overall coordination of business, operational, compliance, nursing and medical activities at one or more of the AltaMed medical and dental clinic facilities.  Works together with the Site Lead Physician and/or Dental Director in effectively managing the program.  Also works in conjunction with the AVP, COO and support departments to achieve Medical/Dental Division goals and objectives.  Sets and implements operational plan for site.

    Delegated Services Model Only:

    Responsible for oversight and contract management of the Master Agreements between hospital and provider services/medical group/IPA as well as the other agreements that support the Delegated Clinic Operation Staffing Model. 

    Responsibilities

    1. Supervises Front and Back Office Supervisors, Medical Records, Business office functions, and Women’s Health Program, ensuring appropriate coaching, training, and expectations for these staff, as evidenced by their departments performance compared to goal.
    2. Supervises the scheduling of patients and evaluates the patient flow to reduce overall cycle time to company target.
    3. Coordinates with the Site Lead Physician and Functional Managers with planning and implementing medical services.  Responsible for implementation and evaluation of site performance improvement initiatives, including but not limited to:
      1. Advanced Access: a multidisciplinary team has been formed and regular meetings are held
      2. Quality Program: HEDIS scores are improving and processes are in place to support improvement. 
    4. Responsible for implementation, evaluation, and improvement of patient satisfaction measures.
    5. Identifies in-service training needs and arranges for instruction to help develop staff competencies.
    6. Maintains an effective program of compliance with all jurisdictional licensing and regulatory agencies as demonstrated by audit scores (internal and external).
    7. Meets goals & objective for the strategic plan of the organization.  Participates in strategic plan development and ensures communication and expectation setting to staff.
    8. Prepares operating budgets, working with all relevant departments and contractors to identify cost & revenue projections.
    9. Ensures timely, accurate submission of all encounter data to appropriate functional departments
    10. Supports service integration programs as evidenced by number of visits/referrals generated.  Including by not limited to (if applicable): Portable Dental, PACE/Case Management Programs, Youth Services, HIV Services.

    RESPONSIBILITIES FOR DELEGATED SERVICES MODEL:

    1. Assures that the hospital contracting departments (e.g. health information management, information technology, lab x-ray, housekeeping, etc.) meet service expectations and other contractual obligations.
    2. Establishes service expectations for all contracted hospital and medical group departments.
    3. Evaluates and makes recommendations regarding hospital service contract arrangements.
    4. Prepares and recommends variances from AltaMed policy & procedure or adaptation of hospital-based policy & procedure due to specific needs of this operational arrangement.
    5. Effectively manages multiple sites and/or service lines, ensuring consistency in communication and standardization in practice, as well as optimum operation performance.
    6. Performs all other related duties as assigned.

    Qualifications

    1. Bachelors Degree in Business, Nursing, Health Administration or other health related fields required; Master’s Degree preferred.
    2. Minimum 6 years experience as a clinic manager/administrator in a private or public sector medical clinic or equivalent.
    3. Bilingual: English/Spanish/Mandarin/Cantonese depending on location preferred.

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