Under the direction of the Manager of the Technical Training Unit (TTU), the Principal Trainer is responsible for training end users on AltaMed technical/clinical systems and applications, included but not limited to Ambulatory Electronic Health Records (EMR), Managed Care Referral System, Customer Relationship Management (CRM), Interactive Intelligence (ININ), and other technical systems. This position is responsible for the validation and training of workflows for AltaMed staff on new or updated core software products targeting a variety of audiences (Medical Assistants, Nurses, Physicians, Dentists, etc. for Medical and Dental Front/Back Office, Health Information Management, Contact Center and corporate business units.) Trainers will be responsible for training staff and creating training materials including but not limited to: Instructor guides, practice books, user guides, PowerPoints, training environment, and additional supplemental materials. During any clinical system implementation, this position will also be responsible for completing assigned tasks within the implementation project scope.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive list of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned and must perform all duties and responsibilities in accordance with AltaMed’s Standards of Behavior.
Other Job Duties: