The Call Center Representative II is responsible for assisting with monitoring SharePoint for clinic updates and communicating the changes and for assisting with reporting. Responsible for the evaluation of call center flow and monitoring of Taske to monitor patient wait times and other key call center metrics. This position will serve as resource to all staff regarding call center operations and will be responsible for training new hires. This person must have extensive knowledge of clinic operations and must be able to serve as superuser for NextGen EPM. May also serve as a liaison between medical/dental clinics and the call center and will be responsible for answering all incoming telephone calls for all the medical/dental offices. Will be responsible for the scheduling, rescheduling and canceling of appointments. This position’s responsibilities also include the screening and transferring of phone calls, answer patient questions, appointment confirmations and patient registration.