• Admin, Integrated Absence Mgmt

    Job ID
    Human Resources
  • Overview

    Our integrated absence management approach minimizes steps and hand-offs, and reduces duplication of efforts, while ensuring our customers have an excellent experience. We assist our employees impacted by medical issues to perform at their maximum capabilities, at their earliest medically indicated time.
    The IAM Administrator is responsible to oversee the day-to-day administration of our disability related programs, and ensures compliance with all government regulations, state and federal disability laws, for both work related (industrial/worker’s compensation) and non-industrial injuries and illnesses. Under the general guidance of the Manager, this position is responsible for coordination of case management and integration of state and federal disability laws such as federal Family Medical Leave Act (FMLA), California Family Rights Act Leave (CFRA), and California Pregnancy Disability Leave (PDL), and California Worker’s Compensation. Responsible for claims monitoring and case administration; report generation; and, communication with employees, managers, and insurance carriers, medical staff, and lawyers. May report data to Cal-OSHA, provides administrative and consultative guidance on Integrated Absence Management to all levels of staff, and engages with direct manager; as appropriate coordinates with Human Resource Business Partners. In addition, ensures compliance to AltaMed Health Services Corporation’s Leaves of Absence Policy and Procedure in adherence to state and federal regulations and requirements. This position will partner with all departments and legal counsel to escalate problem resolution as necessary. This position must have open two-way communication with the employee, Human Resources Business Partner, Manager, and Supervisor throughout the entire leave process, while maintaining regulatory compliance for each leave of absence.


    1. Process and document new employee incidents, both work related and non-industrial.
    2. Enter and/or maintain electronic claim data.
    3. Evaluate and assess risk to AltaMed and communicate to stake holders.
    4. Conduct root cause analyses and discuss findings with manager.
    5. Timely investigate claim and case management issues through direct contact with employees, supervisors, and pertinent others.
    6. Provides detailed information either in person or telephonic, of the leave process to employees, managers, supervisors and Human Resources Business Partners.
    7. Assist employees through the disability claim filing process, including review of materials, answering questions and providing guidance to the employees.
    8. Apply existing policies and state and federal disability laws, to leaves of absence.
    9. Responsible for case management of all employees in the disability leave process (either work-related or non-industrial).
    10. Identify the need for, conduct, and document the Interactive Process per FEHA guidelines; communicate with identified stake holders, the progress and results of the Interactive Process.
    11. Assist managers/supervisors in identifying modified duty and/or alternative work assignments (Temporary, Transitional or Permanent). Provides guidance on reasonable accommodation on either transitional or permanent basis.
    12. Develops “job bank” in which to place employees with medical restrictions.
    13. Administer, coordinate and monitor return-to-work program by using independent judgement and innovative problem-solving to return employees back to work.


    1. Two-year college degree at minimum or at least four years (4) years of experience in the administration of leave programs.
    2. Proven experience with leave laws and regulations including federal Family Medical Leave Act (FMLA), California Family Rights Act (CFRA), California Pregnancy Disability Leave (PDL), federal Americans with Disabilities Act and amendments (ADAA), California Fair Employment and Housing Act (FEHA), and California Worker’s Compensation.
    3. Certified Leave Management Specialist (CLMS) or Certified Professional in Disability Management (CPDM) certification highly desirable. Must commence certification process within 1 year of employment, complete certification within the 2nd year.
    4. Experience in a nonprofit agency setting is desirable.
    5. Bilingual English/Spanish preferred.


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