The HRIS Specialist contributes to timely, reliable and accurate information by performing data quality control, case management and entry services for the HR Systems department.
Perform quality control evaluating all inquiries received via email, forms, verbal communications to assure HR data complies with all policy and procedures of AltaMed and external regulatory standards.
Make corrections to ensure that entries and transactions pass all internal / external audits.
Perform case management on all inquiries to ensure that all necessary actions are taken throughout their lifecycles: identify inquiries requiring additional action by peer collaborators; return and correct inquiry "cases" requiring clarification or other missing/incorrect information; research discrepancies, identify root causes and communicate in end users.
Coordinate and conduct transactions crossing multiple HR Systems. Adhere to the requirements of each system.
Process and research errors in documents and entries submitted by internal customers.
Perform complex direct data entry to record data from a variety of source documents to HR management systems.
Document and communicate any issues that require escalation to HRIS analysts
Update and maintain application user documentation for HRIS System
Create and maintain job aides used by junior HRIS staff and other non-technical functional leads like Talent Acquisitions, University Relations, HR Business Services
Perform testing for upgrades and new releases: document test results; communicate testing results to HR staff
Function as Customer Service for Common Review: respond to questions; open, advance and close and redirect tasks as needed.
Other duties as assigned.
Bachelor’s degree or equivalent required.
2-4 year of data entry and/or keyboard experience and/or specific training to perform data entry.
Experience in Customer Service
Experience working in a collaborative team environment
Knowledgeable in desktop applications, ERP and similar enterprise wide systems